Return packaging instructions
Please review this packaging guide before shipping. If you do not have all of your original packaging material, please contact firstname.lastname@example.org to obtain replacement packaging (there may be a fee). U-Turn Audio is not responsible for any damage caused by improper packaging, and damage due to improper packaging may be deducted from your refund (if applicable).
Secure your tonearm in place with a twist-tie.
Secure your turntable by placing it right-side-up in the end caps.
Make sure your cartridge is protected by its cartridge cover. Without a cover, there is a high risk of stylus damage in transit.
Place turntable and end caps into the cardboard box. Secure the spindle with tape - we recommend using masking/painters tape. Please do not use duct tape or packing tape.
Make sure the AC adapter goes back inside the "Components Enclosed" cardboard sleeve - if the adapter is loose when shipped, there will be damage in transit.
Place cardboard “components enclosed” insert and any accessories (such as RCA cables, drive belt, setup guide, etc.) into the dust cover.
Then place dust cover on top of the end caps in the box.
Place the slipmat and platter into the cardboard platter holder.
Place the cardboard platter holder on top of the package before sealing it up. This will prevent shifting in transit.
Seal the box with tape and write your RMA number (R#####) on the box. If the box has old shipping labels on it, please be sure to cover these or cross them out with marker to avoid any confusion with UPS.
Additional instructions for returning external Pluto Phono Preamp:
Please place the Pluto and AC adapter back into their original spots in the Pluto box. Then place Pluto box in the "components enclosed" cardboard insert. See pictures below: