Click on the topics below to learn more. Or email us at email@example.com if you are having trouble.
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+ I am having trouble installing my belt.
- The belt should be relatively loose when installed properly. This helps to (a) prevent motor noise from creeping into your music and (b) maintain excellent speed consistency.
- Avoid pulling the pulley inward (toward the platter) while you are wrapping the belt around the platter. This can cause there to be too much slack when the belt is released, causing it to fall off. We also recommend rotating the platter as you install the belt - this helps maintain proper belt tension during the installation process. Here is a video that shows proper belt installation technique: https://www.youtube.com/watch?v=lv26U12wHSE
+ My music sounds quiet, distant, or "thin."
- Are you using a phono preamp or connecting the turntable to a dedicated PHONO input on your receiver? If not, you will need a preamp like this to convert the turntable's PHONO output signal to a line level (i.e. AUX) signal.
- Make sure that all of your RCA interconnects are firmly connected at both ends.
+ My cartridge slides across the record and produces no sound.
- Be sure to remove the plastic cartridge cover that protects the stylus.
- Check to make sure that your stylus is not loose and that your needle is not damaged. If you are unsure, please send us an email with a picture of your cartridge and we will help out.
+ My dustcover won't stay open.
- The dustcover hinges can sometimes be stiff when new. Please break in your hinges by removing the dustcover and simply pushing the hinges back and forth with a little force. Once the hinges are broken in, the dustcover should easily stay up on its own.
+ My pulley vibrates but does not spin.
- Check to make sure that you are using the correct AC adapter. The Orbit's has a silver label. It is really easy to get AC adapters mixed up - especially if you have the ART DJPREII pre-amp.
+ My belt sometimes falls off when I power the turntable down.
- Please email firstname.lastname@example.org with your serial number and a brief description of your problem.
+ I am hearing popping/crackling/distortion through my stereo system.
- Does this occur on multiple records? A bad vinyl pressing is the most likely cause of these problems.
- Are you using a record brush before playing your vinyl? Dust and debris can accumulate on your records quickly. Also be sure to check your stylus for debris and clear away any dust build-up.
- A brand new stylus is particularly sensitive to surface noise. This will improve once you have logged several hours on your cartridge.
- New records are not always clean! In fact, there is often a ton of debris on new vinyl. Make sure you use a record brush before you put the needle down on a new record.
+ My records are skipping.
- Does this occur on multiple records? Is your vinyl dirty, damaged, or warped? A damaged or poorly pressed vinyl record can be suspectible to skipping.
- Check your stylus for debris and clear away any dust build-up.
- Make sure your turntable is on a flat, even surface and away from any speaker vibrations.
- The vertical tracking force (VTF) of the arm may be too low. If you have a stylus guage, please use this to check your VTF. If you do not have a guage, feel free to send us a photo of where the counterweight sits on the tonearm (horizontally) and we can tell you if it is approximately correct for your cartridge.
+ I am hearing excessive humming/buzzing through my stereo system.
- Hum is typically due to something environmental (e.g. electrical interference) or set-up related (e.g. a bad connection between components).
- Do you have any other components connected to your system or located nearby? Computers, CD and Blu-ray players, amplifiers, and components with wireless transmitters can all be sources of interfence. Try isolating your turntable from these components and their power supplies.
- Light dimmers, fluorescent lamps, older TVs, and other appliances that share the same circuit or a common ground with your stereo can contribute to hum. Try turning these appliances off or moving your turntable further away from them.
- Try plugging your AC adapter into another outlet (if it is plugged into a power strip, try plugging it directly into the wall). Also, try plugging your adapter in upside down.
- If you have another pair of RCA cables available, try connecting to your turntable with these. The cables you are using may be improperly shielded or otherwise defective.
- Check to make sure that all of the tonearm wires are correctly connected to the cartridge and that none got pulled out.
- If you are still having trouble, please shoot us an email and we will be happy to help you isolate the source of the problem and debug any excess noise. Please let us know what you have already tried and looked into. A recording of the humming/buzzing itself would also be useful!