1. Warranty period
U-Turn Audio products carry either a two year (Orbit Turntable) or three year (Pluto Phono Preamp) limited warranty against defects in materials and workmanship under normal use and service for the period commencing upon the date of delivery.
2. What is not covered?
This limited warranty is conditioned upon proper use of the product by the purchaser. This limited warranty does not cover:
• Damage caused by improper installation or improper connection to any peripheral
• Normal cosmetic and mechanical wear
• Damage caused by an external electrical fault
• Damage from use of parts not manufactured or sold by U-Turn Audio
• Modifications to product
• Equipment that has the serial number removed or made illegible
• Damage or loss during transit to U-Turn Audio for repairs
3. How to execute warranty
To initiate the repair/replacement process, contact us at firstname.lastname@example.org with your serial number and a description of the problem. Products must be returned in their original packaging. U-Turn Audio is not responsible for damage or loss during the products return, so we advise insuring the package. The customer is responsible for shipping products back to U-Turn Audio on all warranty repairs. Upon completion of the repair, U-Turn Audio will pay for shipping back to the customer.
If the product defects are found to be covered under warranty then U-Turn Audio will repair or replace as needed, and return the product to the customer.
If product damage is determined to not be covered under warranty U-Turn Audio will advise the customer of an estimated repair or replacement cost.
This warranty is only valid in the USA and Canada.
30 Day Return Policy
You can return products manufactured by U-Turn Audio and purchased through www.uturnaudio.com within 30 days of delivery for a refund of your purchase. Products that are purchased through www.uturnaudio.com but not manufactured by U-Turn Audio can be returned within 30 days of delivery for a refund, provided that they are unopened. To initiate a return, please email us at email@example.com and include the following information:
Your name, address and phone number
Your purchase order number and product serial number (if applicable)
Your reason for returning
The customer is responsible for paying return shipping on all refund returns. Items missing any parts or accessories, with blemishes from use, or not returned in their complete original packaging will not be refunded (or will be subject to restocking and/or replacement fees). Returned items are the customer's responsibility until they reach the return address. A refund will be issued once we receive the returned items (normally within 3 business days). Refunds do not include any shipping costs.