FAQs

Product information

How do I set up and connect the Orbit Turntable? Is additional equipment required?

For more information on connecting your turntable, please read our brief stereo setup guide. Depending on how you are connecting your turntable, you may need additional components and/or cables. The Orbit does not come with speakers.

What is your warranty and return policy?

Every Orbit Turntable comes with a 2-year limited warranty. Our Pluto Phono Preamp comes with a 3-year warranty. We can accept returns for any reason up to 30 days after delivery. You can view our full warranty and return policy here. To initiate a return or warranty request, please contact us.

Where are your products made?

We build all of our products in Woburn, MA. You can learn more about our manufacturing process here. The vast majority of our parts come from US suppliers.

Where can I find specs for your products?

Technical specifications are listed on every product page (towards the bottom of the page): Orbit Basic, Orbit Plus, Orbit Special, Orbit Custom, Pluto Phono Preamp.

Does the Orbit Turntable play 78 RPM records?

The Orbit plays 33.3 and 45 RPM records only.

What is the difference between the MDF and acrylic Orbit platters?

You can learn more about the differences between our platters here.

Does the Orbit Turntable return or stop the tonearm when my record is done playing?

The Orbit is fully manual, so there is no auto-return or auto-lift functionality. If you are interested in adding auto-lift to your turntable, the Q Up Tonearm Lifter will work with the Orbit. However, the Q Up is not compatible with our Cue Lever, which assists in raising and lowering the stylus.

Does the Orbit come with a dust cover?

Yes, all of our turntables come with a hinged dustcover included.

Is there a big difference between your built-in and external (Pluto) phono preamp?

Our built-in and external Pluto Preamps use the same components and circuit design, so the playback quality will be the same. The built-in preamp is fully by-passable (there is an on/off switch in the back), in case you ever want to use another preamp or receiver with your turntable. The external preamp's steel housing provides some added protection against interference, which might be helpful if you plan on putting your turntable near other electronics (especially anything with a wireless transmitter).

How do I become a U-Turn Audio dealer?

Please contact us directly for more information on becoming an authorized U-Turn Audio dealer.

Connecting your turntable

What is a phono preamp?

A phono preamp is a crucial component in any turntable setup. This is because turntables produce a “phono” signal, which is quieter than the signal produced by most other audio sources. A phono preamp converts this phono signal to “line level” (i.e. AUX). If you have an amp or receiver with a clearly labeled phono input, then you are all set – this means that your amp already has a phono preamp in it. If not, you will need a phono preamp – available either as a standalone component or built into the turntable itself (this option is available on all Orbit product pages).

How do I play my turntable through wireless speakers?

You can connect your turntable to any Sonos product that has a 3.5mm AUX input, such as the PLAY5, CONNECT, AND CONNECT:AMP. To pair your turntable with Bluetooth speakers, you will need a simple Bluetooth transmitter like this. A phono preamp is needed to connect your turntable to either a Sonos speaker/amp or a bluetooth transmitter. Please note that converting an analog audio signal to a digital signal may negatively impact playback quality.

How do I connect my turntable to my computer to make digital copies of my records?

To digitally archive your records, we recommend using a phono preamp with a USB output such as this. Connect your turntable to the preamp using the included RCA interconnects, and then connect the preamp to your computer via USB.

Using your turntable

How do I replace or upgrade the cartridge on my turntable?

You can learn how to change your cartridge here. Replacement cartridges are available here.

How do I ground the Orbit?

The Orbit is internally grounded through the shielding of the left RCA output, so no external ground wire is needed (even if your phono preamp has a ground screw or terminal).

How long does the stylus last?

The lifespan of your stylus depends on a number of factors: the make/model of your cartridge, your VTF setting, the condition of your records, and how often you clean your stylus. Under normal conditions, the stylus will usually last 1000-2000 hours before needing to be replaced.

Where can I purchase a replacement cartridge for my turntable?

Replacement cartridges are available here.

How long does the belt last?

Under normal use, the belt should last approximately 2000 hours. To extend the lifespan of your belt, we recommend leaving the belt on the 33 RPM pulley setting when not in use for long periods of time.

Do I need a mat to put a mat on top of my turntable's platter?

The Orbit’s tonearm is optimized for use with a ⅛” thick platter mat. All of our turntables come with a standard ⅛” felt mat included. Some folks with acrylic platters prefer to forego the mat and instead place their records directly on the acrylic, which is totally fine.

Where can I order replacement parts for U-Turn Audio products?

Replacement parts are available in our store. If you need something that you do not see here, please contact us.

Ordering

Can I pick up my order at your factory?

Sadly we are unable to offer local pickups, demos, or tours at our factory. We may occasionally open up our factory to visitors. If you are interested in getting notified when this happens, please sign up for our mailing list.

Do you ship outside of the US and Canada?

U-Turn Audio products are currently available in the US and Canada only. Additionally, the Orbit requires a 120V/60Hz power supply to function properly (the turntable will run ~15% too slow in countries with 50Hz). We are working on creating a version of the Orbit that will work in 50Hz countries, but we do not yet have a clear release date for this. If you sign up for our mailing list, we will let you know when our products become available outside of North America.

How do I change or cancel my order?

Please contact us if you need to modify or cancel an existing order. We are only able to process order changes and cancellations if your items have not yet shipped.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, and Discover cards as well as Paypal. You can also buy with Affirm, which lets you pay off your purchase in fixed payment over 6, 12, or 18 months at rates from 10-30% APR.

Can I order an Orbit without a cartridge installed?

All of our turntables come with a cartridge included (we currently offer 5 cartridge options). If you would like to swap out the included cartridge, please review our cartridge replacement guide.

Need to talk to a turntable specialist?